Returns & Exchanges

Returns

We understand that sometimes a product might not meet your expectations. That's why we offer a 7-day return policy for customers who have received their order.

If you are not completely satisfied with your purchase, you have up to 7 days from the date of delivery to return the item for a refund. Please ensure that the product is in its original condition and packaging.

To initiate a return, simply contact our customer service team, and they will guide you through the process. We are here to assist you and make your shopping experience as smooth as possible.

Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
  

Note : Since the products purchased from the Exclusive category are personalized with stones, returns and exchanges are not accepted. 

 

Exchanges 

We offer a 14-day exchange period for your order. If you wish to exchange the product you received for another item, you can request an exchange within 14 days from the delivery date. Please note that shipping and customs fees for the exchange are the responsibility of the customer.

To initiate the exchange process, simply contact our customer service team. We are here to assist you and make your shopping experience as smooth as possible.

Help 

You can always contact us for any return question at info@mugoza.com